This Privacy Notice describes how Soma Care, Inc. (“Soma Care,” “we,” or “us”) collects, uses, discloses, and otherwise processes information about you. This Privacy Notice applies to information we collect when you access or use our websites (collectively, the “Website”) or our chronic pain wellness and support services (together with the Website, the “Services”), or when you otherwise interact with us, such as through our customer support channels.
This Privacy Notice is effective as of the “Last Updated” date above. We may change this Privacy Notice from time to time. If we make changes, we will notify you by revising the “Last Updated” date. Where required by law, we will notify you of changes through the Services or by other means.
Collection of Information
Information You Provide to Us
We collect information directly from you when you create an account, request customer support, or otherwise communicate with us. The categories of information we collect include:
- Contact Information: we collect your name, phone number, and email address.
- Demographic Information: we collect demographic information such as your age, race, ethnicity, family status, number of children, and income.
- Health Data: we collect information about your medical history that you choose to share with us, including information about your health conditions, the type and severity of your symptoms, any treatments you have undergone, and any medications you use.
- Communication Information: we collect information included in your communications with us, including in any free text or voice inputs you provide through the Website. We may also collect any other information you choose to provide.
Information We Collect Automatically
- Internet Activity Information: we collect information about how you access our Website, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type. We also collect information about your activity on our Website and interaction with our communications, such as access times and browsing behavior.
- Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies and pixels, to collect information about your interactions with our Website. You may be able to adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
Information We Collect from Other Sources
We obtain information from other sources such as identity verification services, advertising networks, data analytics providers, and mailing list providers. If you create or log into your Soma Care account through a third-party platform (such as Apple or Google), we may have access to certain information from that platform, such as your name and email address.
Derived Information
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address.
Use of Information
We use the categories of information we collect for the following purposes:
- Service Delivery: to provide and maintain our Services, including to assess whether you are a good candidate for the Services and connect you with wellness and support resources.
- Communication: to communicate with you about Soma Care and our Services, including to respond to your questions and send transactional or relationship messages.
- Marketing and Advertising: to send direct marketing messages (including via email and automated text). You can opt out by following the instructions in those communications (such as clicking “unsubscribe” in emails or replying “STOP” to texts) or by contacting us.
- Research and Development: to monitor and analyze Website trends, usage, and activities, improve our Services, and generate de-identified or aggregated data.
- Protection and Compliance: to detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, and to comply with our legal and financial obligations.
Disclosure of Information
We disclose information as follows:
- Vendors: to vendors, service providers, contractors, and consultants that need this information to provide services to us, such as companies that assist us with web hosting, customer service, analytics, and marketing.
- Advertising Partners: to third parties for marketing and advertising purposes described above.
- Professional Advisors: to our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
- Legal Authorities: if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities.
- Corporate Transactions: in connection with the merger, sale of company assets, financing, or acquisition of all or a portion of our business.
- Affiliates: between and among Soma Care and any current or future parents, affiliates, subsidiaries, and other companies under common control and ownership.
- Consent: when we have your consent or you direct us to do so.
Transfer of Information
Soma Care is headquartered in the United States. We and our vendors may transfer your personal information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection to your home jurisdiction.
Health Data Privacy Notice
Last Updated: December 10, 2025
This Health Data Privacy Notice supplements the Soma Care Privacy Notice and provides additional information about how we collect, use, and disclose health data as required by law, including the Washington My Health MY Data Act and Nevada’s Consumer Health Data Privacy Law.
What Is Consumer Health Data?
Consumer health data is personal information that is linked or reasonably linkable to a consumer and that identifies a consumer’s past, present, or future physical or mental health status. This can include conditions, diagnoses, treatment history, medications, and information derived from non-health information that is used to make inferences about health status.
Categories of Health Data We Collect
- Information about your past, present, or future physical health conditions, including chronic pain conditions, diagnoses, and symptoms
- Information about mental health conditions, including anxiety, depression, and stress
- Information about medications and treatments you have undergone
- Other health information you choose to share through the Services
How We Use Health Data
We use consumer health data to provide our Services to you, to conduct research and development to improve our Services, and when required by law. We do not sell consumer health data.
How We Share Health Data
We may share consumer health data with vendors that provide services on our behalf (under confidentiality obligations), with professional advisors, and with legal authorities as required by law. We obtain your consent before sharing health data for other purposes.
Your Rights
Depending on where you live, you may have certain rights regarding your consumer health data, including the right to:
- Confirm whether we are collecting, sharing, or selling your consumer health data
- Access the consumer health data we have collected about you
- Request deletion of your consumer health data
- Withdraw consent to our collection or sharing of your consumer health data
To exercise these rights, please contact us at support@getsomacare.com.
Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and to comply with our legal obligations.
Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable.
Children
Our Services are not directed to children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18 without authorization from that child’s parent or guardian, we will delete that information.
Contact Us
If you have any questions or concerns about this Privacy Notice or our privacy practices, please contact us at:
Soma Care, Inc.